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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Tate

Donna Tate

February 3, 2025

5  out of  5
rating by Donna Tate
"Thank you Kay for assisting me with auto insurance with State Farm The transition from previous carrier was simple and my agent Kay explained all my options I was happy to receive the same coverage at a affordable rate for my budget I also like the option for monthly auto payments Again many thanks for your knowledge and guiding me for the best coverage and price!!"
We responded:
"Donna, thank you for your thoughtful review! Kay will be so glad to hear she made your transition smooth and helped find the right coverage for your needs. We appreciate your trust and are always here to help! - Frank"
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Thomas Vinson

January 29, 2025

5  out of  5
rating by Thomas Vinson
"Excellent customer service. Very positive and efficient experience."
We responded:
"Thomas, thank you so much for your review! It means so much to hear how pleased you are with my team. Thank you for choosing State Farm! -Frank"
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Martha Brown

January 20, 2025

5  out of  5
rating by Martha Brown
"Ms Kay was the greatest I will highly recommend my friend to her"
We responded:
"Thank you, Martha, for the kind words about Kay. I'm glad we were able to get you the coverage you needed. We look forward to working with you for many years, and welcome to the State Farm Family. Frank"
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Jo Ann Gilliam-Walker

January 17, 2025

5  out of  5
rating by Jo Ann Gilliam-Walker
"Jay i am enjoyed having Jay very much when i needed anything he is always there and will tell anyone about him if they need car insurance"
We responded:
"Thank you, Jo Ann for the wonderful review. Jay definitely provides a very enjoyable experience and works hard to make sure everyone is taken care of. He will look forward to the referrals you send over and provide them with tremendous service as well. "
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Ashley

January 14, 2025

5  out of  5
rating by Ashley
"Thank you, Joey, for assisting me with an auto quote and taking the time to thoroughly educate me about my coverage options with State Farm. Your professionalism, patience, and attention to detail made the process seamless and stress-free. I truly appreciate the effort you put into ensuring I understood my policy and felt confident in my choices. Your excellent customer service did not go unnoticed!"
We responded:
"Ashley, thank you so much for leaving us a review! It’s wonderful to hear that Joey was so helpful and informative. My team is dedicated to making the insurance experience smooth and easy to understand for our Good Neighbors. It’s so important to us that you make decisions you feel good about, and I am so glad that you feel that. Your feedback means so much to us! -Frank"
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Pamela Woods

January 8, 2025

5  out of  5
rating by Pamela Woods
"Thanks you Mr.Simmons very knowledgeable and detailed information with policy and answers all of my questions with my policy concerns."
We responded:
"Pamela, thank you so much for your review! I’m honored to hear how pleased you are with our work, and that we could help you with your questions. I think Joey was the one helping you. He does a great job! If any more questions arise, please feel free to reach out again! -Frank"
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Cedric Cartwright

December 30, 2024

5  out of  5
rating by Cedric Cartwright
"I would like to thank Kay for giving us a wonderful experience and most of all saving us money on our Homeowners and car insurance."
We responded:
"Thank you for your review, Cedric! I’m pleased that Kay could assist you with your home and auto insurance needs. Please feel free to reach out to our office in Germantown anytime! -Frank"
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Noah Israel

December 27, 2024

5  out of  5
rating by Noah Israel
"Kay was fire!!"
We responded:
"Noah, thanks for the 5-star review! Yes, Kay is fire, she does a great job and definitely makes sure the customer is taken care of. Just know, we are always here to help!"
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Debby Holley

December 23, 2024

5  out of  5
rating by Debby Holley
"Kay was awesome to work with, she was so helpful made my transaction breeze. She is great access to your company.!!!!!"
We responded:
"Debby, Thank you for the kind words about Kay! We are here to help you with all your insurance needs! Thank for choosing State Farm! "
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Kutubo Jolla

December 20, 2024

5  out of  5
rating by Kutubo Jolla
"Great help and very informative"
We responded:
"Thank you Kutubo, for the 5-star review! We really appreciate your business and look forward to working with you! "
Profile photo of Alexa Lopez

Alexa Lopez

December 19, 2024

5  out of  5
rating by Alexa Lopez
"Jay is very friendly and answered all my questions plus gave me good information that I didn’t know already !"
We responded:
"Alexa, thank you so much for your review! I am so glad to hear that Jay was so kind and informative. Your feedback means so much to all of us! -Frank"
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Kierra Meeks

December 16, 2024

5  out of  5
rating by Kierra Meeks
"I am deeply appreciative of the assistance I received. My previous insurance provider was excessively charging me premiums. Upon contacting them, I informed them of my alternative insurance coverage and the substantial rate hikes I was experiencing. They facilitated the negotiation of a more favorable policy that provided adequate coverage at a reduced cost."
We responded:
"Kierra, thank you so much for sharing your experience! I’m so thrilled to hear that we were able to assist you. Providing options that meet our customers’ needs is our top priority. If you ever have any questions or need further assistance, don’t hesitate to reach out; we’re here to help. Thank you for choosing State Farm! -Frank"
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Zaccaria SippiDaBarber Collins

December 3, 2024

5  out of  5
rating by Zaccaria SippiDaBarber Collins
"As a New Business Owner looking for Commercial Use Insurance Jay definitely made me feel at ease; and with Awesome Coverage Cost. Very Happy to join the State Farm Family. 💪🏽💪🏽💪🏽💪🏽"
We responded:
"Zaccaria, thank you for taking the time to leave your review! It’s wonderful to hear that Jay was able to help you with your insurance, and that you are pleased with his service. Thank you for choosing Frank Simmons State Farm! -Frank"
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Sk Khatri Traveller

November 26, 2024

5  out of  5
rating by Sk Khatri Traveller
"It's really wonderful experience with good person ..it's real easy to talk ..thank you so much"
We responded:
"Sk, thank you for leaving us a review! I am so glad to hear that you have had such a pleasant experience working with us. Thank you for choosing us! -Frank"
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MiraldiM93

November 20, 2024

5  out of  5
rating by MiraldiM93
"I had a great experience working with Frank Simmons State Farm. The agent I worked with Kay Jones was fantastic. She was very friendly and knowledgeable and helped educate me on some vulnerabilities on my current HOI policy ($29,000 wind and hail deductible). Was able to get lower premiums on homeowners and car insurance with much lower deductibles and higher coverage than the policies I had. 10/10 would recommend working with Kay Jones and Frank Simmons State Farm."
We responded:
"Miraldi, thank you so much for your wonderful review! I'm happy to hear that Kay made your experience working with us so pleasant, and that she could help you with your home and auto insurance. If you have any questions for us, please feel free to contact us again. Your recommendation means so much to us. Thank you for choosing State Farm! -Frank"
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Luis Angel Ruiz

November 18, 2024

5  out of  5
rating by Luis Angel Ruiz
"Very helpful 👍👍👍👍"
We responded:
"Thank you, Luis, for the 5-Star Review! I'm glad we were able to help you with your insurance needs!"
Profile photo of Millisa Covington

Millisa Covington

November 15, 2024

5  out of  5
rating by Millisa Covington
"Jay was very thoughtful and caring when setting up my car insurance and renter's insurance. He broke everything down so that I could understand it. I even got him to laugh when I told him I had a fire hydrant(real) for my dogs that moved with me from Indiana."
We responded:
"Millisa, Thanks for sharing your experience! We're so glad Jay could provide assistance with your insurance needs, and it sounds like he enjoyed your sense of humor too! We appreciate you choosing Frank Simmons State Farm!"
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Deborah Lafollette

November 13, 2024

5  out of  5
rating by Deborah Lafollette
"I would like to Thank Jay again for his time. He was nice and very helpful. He went into great detail explaining everything to me. Witch I appreciate. And is the reason I switched to State Farm from Direct... Witch I have had for years. So... in my opinion, Jay is wonderful at his Job. 👍"
We responded:
"Deborah, thank you so much for leaving such a kind review! It means so much to know that Jay was able to make your experience working with us so pleasant! I take pride in my team’s customer service, and it sounds like Jay has hit the mark. If there is anything else we can do to help you, please don’t hesitate to reach out to us again. Thank you for choosing State Farm! -Frank"
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Larry Sims

November 11, 2024

5  out of  5
rating by Larry Sims
"Hey everyone, Jay at Statefarm was so helpful. He is kind, he knows what he is doing and he's great at it!! He made my situation very easy going and time efficiency. He's the the guy to call for any help at statefarm!! Thank you again Jay!!"
We responded:
"Thank you for sharing your experience with Jay! We're glad he could make your situation easy and efficient. We'll pass along your kind words. Thanks for choosing Frank Simmons State Farm!"
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Janet Pruett

November 7, 2024

5  out of  5
rating by Janet Pruett
"Very nice . Easy to talk to. Got the Insurance I needed."
We responded:
"Janet, thank you for your review! I am so glad you are so pleased with our work, and that we were able to help you get what you needed. Thank you for choosing State Farm! -Frank"
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Author Gerry Harris

October 24, 2024

5  out of  5
rating by Author Gerry Harris
"Very professional and easy to communicate with pertaining to business"
We responded:
"Thank you, Gerry, for the kind words and the 5 Star Review! Our staff prides ourselves on our professionalism and making sure the customers are satisfied."
Profile photo of Bobby Nickels

Bobby Nickels

October 15, 2024

5  out of  5
rating by Bobby Nickels
"Jay is the nicest insurance agent I have ever had any dealings with thank you Jay"
We responded:
"Bobby, thank you for your kind review! I’m thrilled to hear you had such a pleasant experience working with Jay. If we can help you with anything else, please feel free to contact my office!"
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Musa Waleed

October 10, 2024

5  out of  5
rating by Musa Waleed
"It was great!"
We responded:
"Thank you, Musa! We're glad to hear you had a great experience. If there's anything else we can do for you, don't hesitate to reach out!"
Profile photo of Rein Ford

Rein Ford

October 7, 2024

5  out of  5
rating by Rein Ford
"Jay was so patient and very helpful"
We responded:
"Thank you, Rein for the great review. Jay will be thrilled to hear this! We're glad you had a great experience and appreciate your kind words!"
Profile photo of Leigh Chisolm

Leigh Chisolm

October 4, 2024

5  out of  5
rating by Leigh Chisolm
"I spoke with Jay about insurance for my 2018 Ford Explorer. He was very informative and made sure all of my questions were answered. My experience was awesome and very friendly. I feel like I’m in good hands with State Farm and that Jay will make sure all of my insurance needs will be met. Thank you so much Jay for all that you have done to make me feel satisfied with my insurance needs."
We responded:
"Leigh, Thank you so much for your kind words! We’re happy to hear that Jay provided you with excellent service and made sure all your questions were answered. It’s great to know you feel confident with us, and we look forward to continuing to meet all your insurance needs!"